1. Is Nokanik, HOB Pekalongan and Kirana is the same business?
Yes, we are same.
2. Do I have to create account to shop at Nokanik website?
No, however by creating account you can shopping more easier. You don’t need to write your personal data again and you can also gain the benefit such as special offers and discount information.
We will keep all your personal information confidential.
3. How do I change my personal data in Nokanik website?
You can sign in and edit your personal data inside.
4. What if I forgot my account password?
Just click ‘Forgot your password?’ and follow the instructions. We will send a new password code to your email.
5. Does Nokanik have store and workshop?
Yes, we have store and workshop. You can look our address in our website.
6. How to shop at Nokanik.com?
For the detail how to shop, please check it in ‘HOW TO ORDER’
7. How to find the right shirt size?
To find out the right size, please check it in the ‘SIZE GUIDE’. Make sure the size you choose is fitted to your body size. We don’t replace the product that has been purchased if it is correct with the details you choose.
8. What if there is a different color between the product I received with the picture?
We minimizes the editing image to present the original 95% image quality. The difference between a photo and a product may be due to the resolution of different monitors.
9. How is the payment method used at Nokanik.com?
You can make payment by transfer our bank account (BCA and Mandiri) or Paypal.
10. How do I use my voucher?
You can insert the voucher code at the column ‘VOUCHER CODE’ at ‘CHECK OUT’ page.
11. What happens after I press ‘CHECK OUT’?
After you have completed your payment, please complete the ‘PAYMENT CONFIRMATION’ page and waiting us to process your order.
12. How long I can keep my order after Check Out?
You can keep the order max 1×24 hours after the Check Out process. We can sell product to other customer if we don’t received your payment after 1×24 hours. And remember to fill the confirmation payment after you transfer us.
13. Can I cancel and change my order?
If you don’t have transfer your payment in our account, you can still cancel your order and make the new order by sending us an email. But if you have transfer your payment in our account, your order will process and you can’t cancelled or changed your order.
14. Can I return a product if it doesn’t match my order?
Yes, you can return the product if it doesn’t match with your order. You can contact our customer service to change the product. We will refund your payment completely if the product is not available in our store.
15. How long have my items arrived at destination?
We will send the order package within 1×24 hours after payment confirmation is received, except Sunday and Public Holidays. The next shipping process will be the authorization of the shipping company.
We will send a shipping receipt number to help you track the goods.